About Us
Within our skincare assortment, The Ordinary provides skincare products, including facial cleansers, targeted facial serums and solutions, hydrating and moisturizing care, exfoliating care, eye-area care, and facial oils to customers in the United States. Our goal is a clear, dependable shopping experience with straightforward product information and support.
Our Service Commitments
- To support informed product selection, free standard shipping on every U.S. order and tracking after shipment.
- Across the current product range, Clear processing, delivery, return, exchange, and payment information.
- To keep product guidance practical, Responsive customer care during the service hours stated below.
- As part of our customer-care standard, Product specifications, care guidance, and safety information based on the applicable product listing.
Policies and Support
For responsible product use, Please review our published policies before ordering. Contact us whenever you need help understanding a product listing or an order.
Merchant and Customer Care Information
For an informed store experience, Store name: The Ordinary
To connect products with their stated uses, Contact email: Support@theorxdeiary.shop
Within our product-information standard, Phone: (984)731-5628
For customer reference, Physical and return address: 954 Meadowbrook Ln, Deerfield, IL 60015, US
For customers exploring the catalog, Customer care hours: Monday to Friday, 9:00 AM–5:00 PM (America/New_York).