FAQ

For immediate reference, this FAQ gives a practical summary of ordering, shipping, returns, and payments. The full policy pages provide the controlling details.

What types of products are offered?

For a concise answer, the live catalog features skincare products, including facial cleansers, targeted facial serums and solutions, hydrating and moisturizing care, exfoliating care, eye-area care, and facial oils. Each product listing provides its applicable use, care, and safety information.

Which product categories are excluded from no-reason returns?

In this summary, Custom-made goods, clearance items, gift cards, and opened intimate or hygiene-sensitive items are non-returnable, subject to applicable consumer protections.

How are cancellation requests handled before and after shipment?

To clarify the customer-care standard, you may request cancellation before shipment. After shipment, the Refund Policy applies.

What is the usual timeline from order placement to delivery?

For customer reference, Processing takes 1–2 business days and standard transit normally takes 4–6 business days.

When should I expect an approved refund on the original payment method?

Within the store policy framework, an approved refund is issued to the original payment method and normally appears in 5–10 business days after issuance.

May I request a return or an exchange after delivery?

For a clearer overview, Yes. We offer a 30-day no-reason return and exchange period after delivery.

How will I receive shipment tracking?

In practical terms, Yes. A tracking number is provided after every order ships.

Who is responsible for the prepaid return label?

For policy guidance, the merchant pays return shipping for both no-reason returns and damaged, defective, incorrect, or other quality-issue returns by providing a prepaid return shipping label.

Which card networks are eligible, and what is the checkout currency?

As a general rule, Payments are in USD. Eligible cards include Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover.

Where can an order be delivered, and is standard shipping free?

Under the applicable policy, we ship only within the United States, and free standard shipping applies to every U.S. order.

Are taxes collected when the law requires them?

When more detail is useful, Taxes are collected as required by applicable law.

Merchant and Customer Care Information

In practical terms, Store name: The Ordinary

As a general rule, Contact email: Support@theorxdeiary.shop

For a clearer overview, Phone: (984)731-5628

When more detail is useful, Physical and return address: 954 Meadowbrook Ln, Deerfield, IL 60015, US

For policy guidance, Customer care hours: Monday to Friday, 9:00 AM–5:00 PM (America/New_York).