Shipping Policy

For customer reference, we ship only to valid addresses in the United States. Free standard shipping is provided on every U.S. order with no minimum purchase.

Address Accuracy and Delivery Issues

For order and tracking support, customers should provide a complete U.S. delivery address. Contact us promptly about a damaged parcel, an incorrect item, or a tracking status that indicates a delivery problem.

Cancellations, Returns, and Taxes

Under this Shipping Policy, an order may be cancelled before shipment. After shipment, returns and exchanges follow our Refund Policy. To clarify the delivery standard, Taxes are collected as required by applicable law.

Estimated Transit Time

Under the stated fulfillment timeline, after the carrier receives the parcel, standard transit normally takes 4–6 business days. Carrier, weather, peak-volume, and address issues can affect estimates.

Order Processing

To keep delivery expectations clear, orders are processed in 1–2 business days, Monday through Friday, excluding U.S. public holidays.

Tracking

As part of our U.S. delivery service, a tracking number is provided for every order after shipment. Tracking may take a short time to become active in the carrier system.

Merchant and Customer Care Information

Within our shipping process, Store name: The Ordinary

For consistent shipment handling, Contact email: Support@theorxdeiary.shop

To explain the shipping process, Phone: (984)731-5628

Within the customer-care standard, Physical and return address: 954 Meadowbrook Ln, Deerfield, IL 60015, US

For U.S. order fulfillment, Customer care hours: Monday to Friday, 9:00 AM–5:00 PM (America/New_York).