Contact Us

For customer-care requests, our customer care team can help with checkout, order status, tracking, returns, exchanges, product questions, and privacy matters.

Customer Care Hours

To help us respond efficiently, Customer care is available Monday to Friday, 9:00 AM–5:00 PM in the store timezone (America/New_York). Messages received outside these hours are handled during the next service period.

Order Requests

To route the request correctly, Include the order number and a concise description of the request, but do not send full card details. You may request cancellation before shipment; after shipment, the Refund Policy applies.

Merchant and Customer Care Information

For a clear service request, Store name: The Ordinary

As part of our support standard, Contact email: Support@theorxdeiary.shop

To keep communications accurate, Phone: (984)731-5628

For customer reference, Physical and return address: 954 Meadowbrook Ln, Deerfield, IL 60015, US

Under the applicable store policy, Customer care hours: Monday to Friday, 9:00 AM–5:00 PM (America/New_York).